Frequently Asked Questions
Every bride I meet, has the same list of burning questions for me so I thought it was a good idea to answer as many as I can here. If there is something I haven’t answered just click on the button at the bottom of the page and drop me an email. I will always do my very best to help you!
Who is Lucille & Co?
Lucille & Co is a Bridal Makeup & Hair team headed by Harriet Lucille. We have artists based in 12 different cities across the UK, allowing us to cover weddings across the country and internationally. All Bridal bookings will primarily be booked with Harriet. However, when she is already fully booked, you won’t miss out as her team of incredible artists will take over the booking and be there to get you ready for your special day.
Do You Have A Maximum Amount Of Services You Can Deliver On The Wedding Morning?
Harriet is a firm believer in quality over quantity and so over the years she has learnt from her mistakes and always saying "yes" to try and please everyone. She has carefully put together a maximum amount of services she is happy to provide on the wedding morning which are detailed in her Information Booklet. Maximum amount of services have been set out in order to ensure she can deliver a premium quality service to every person that sits in her chair! Don't worry if your bridal party size is bigger than the amount set out in the Information Booklet, as one or more of the team members will be bookable to assist her and cover the remaining bookings if you wish.
Can You Personally Cover More Services If I Request It, Rather Than Having An Assistant?
Harriet always does her best to accommodate everyones individual needs and feels it's always such an honour that you want your entire bridal party to be serviced by her personally. With that in mind, if feasible, she will be able to flex your start time to 4am in order to accommodate additional bookings. This will incur an early surcharge and accommodation fee which is mentioned in the T&C's.
Is A Bridal Preview (Trial) Necessary And When Can I Book In?
Previews for the Bride are compulsory, as I firmly believe no matter how "laid back" or "relaxed" you may be, the emotions you feel on your wedding day take over. Having a preview not only gives us both the opportunity to get to know one another better, it means I am a familiar face when I arrive in the early hours of your wedding morning. At a preview we have the opportunity to discuss the styles you love and want to take inspiration from so I can help guide and advise you on what would work best for you, to make the most out of the very special experience. After the preview, I can send you a detailed list of all the products I've used, giving you the opportunity to purchase any wedding keepsakes you may want to have with you on the day. Preview dates are released on the 1st January for the coming year and can only be booked once the wedding date has been secured with the non refundable deposit. It is advised to book your preview up to 12 weeks before the wedding date, to ensure you have everything else sorted and minimize the time between the Preview and the big day whereby trends can change and put doubts in your mind.
Can My Bridal Party Have A Preview (Trial)?
Previews are always available to anyone in the bridal party who would like one, but it is not essential. I highly recommended a preview if someone has a specific concern or you simply want to know if the look you’ve picked for the bridal party suits the theme of the wedding. All Bridal Party Previews must be completed at the same time as the Bridal Preview, in the same location. A Bridal Preview is bookable at a charge of £60 per service.
What Do I Need To Bring To My Preview (Trial)?
Have no fear, two weeks before you Bridal Preview is due Harriet will send you a detailed email containing all the information you need to prepare and also a in-depth consultation form linked to the service(s) you have booked for. Just incase you were eager to find out what you may need, included below is a small list of the basics:
A mood board of 2-3 images of makeup and/or hairstyles that you want to take inspiration from. We want to make sure that the image we have in our head replicates exactly what you have in yours and the best way to ensure that happens is by looking at some images of work you like and discussing how we can incorporate this into your look.
Arrive with a fresh face and clean hair. That means no makeup (no, not even a little bit of mascara) and shampooed hair that hasn't been conditioned or treated in 24 hours. It's extremely important that if you are going to be wearing extensions on the day you have had them fitted or bring them with you to the trial. Also please, avoid straightening or curling your hair the morning of your trial. The more natural your hair is, the better!
Make sure you bring all your accessories with you if you already have them. This can include veils, hair pieces, flower crowns (if you're having a fresh flower crown made please bring a fake replica), grips, pins and earrings.
Wear something white! This may sound crazy but you're doing something out of the ordinary, and its the best thing you can do in order to help you envision how you will look on your wedding day
If I Book To Have My Hair Done, Do You Provide Hair Extensions or Hair Padding?
Hair extensions aren’t provided as standard, however they are highly recommended if you don’t have naturally long/thick hair as they really help to amplify your look. Harriet is able to offer a professional color match service with Milk & Blush extensions and give you the opportunity to purchase the correct set with 20% discount. If you are someone who already wears semi-permeant extensions, it's really important you are wearing them on the day of your preview so we can accurately assess if the style you are looking for is achievable. Hair padding is always available, which can be added to your natural hair to help make an undo appear thicker.
Do You Recommend Strip Lashes Or Lash Treatments?
Overall, Harriet always recommend some form of lash to her Brides. Having lashes on, not only helps to complete the makeup look and make you feel extra special but it also helps to make your eyes pop in photos. Harriet has created her own brand of strip lashes that range from the most natural enhancement to a glam bride. If you are the type of person who likes to have extensions or lifts then just make sure these are done within a good time frame, both before your trial and also before the wedding day. If you need help planning the best time for these services, just ask and we’ll point you in the right direction!
Can Harriet or Assistant Stay With Me For The Day And Change My Look Before The Evening Party?
If you have enquired at the initial stage of contact, Harriet can guarantee she will be available to remain on location for Bride and Bridal Party touchups or a change of look at a non-refundable rate of £35/hour. Exact timings and location must be agreed upon prior to wedding day. If you haven't enquired at that initial stage of contact, additional hours can be added on wedding day providing Harriet or her assistant has availability. Exact timings and location must be agreed, plus payment for this must be made prior to the end of the final booked service. [We are only human, so we always politely ask that food and soft cold/hot drinks be adequately provided should someone be with you for more than 2 hours post bridal prep finish time.]
What Will My Wedding Morning Look Like?
Harriet appreciates that weddings are really long days, so will always avoid arriving any earlier than completely necessary. Her standard earliest arrival time is 7am. Your exact wedding morning plan will be confirmed after she has received your booking form, had your initial video consultation and post trial when all styles have been determined for you and your Bridal Party..
What Should I Expect From My Makeup Artist And Hairstylist For My Wedding Day?
Wedding mornings always fly by much quicker than you think, and I endeavour to ensure you get the most out it. I plan a wedding morning based on the details you provide on your initial enquiry form. I take into consideration the size of your Bridal Party, the location you’re getting ready vs the location you’re getting married and any other key details you may have mentioned. With that information combined with years of experience, I pre allocate between 30-60 minute time slots for each service and leave a minimum of 75 minutes after they are all completed before your ceremony starts. I do this so so that you can enjoy some down time before you leave to marry the love of your life. Some Brides have complicated dresses to do up, family members need buttonholes pinned on, your bouquets need drying, shoes need tightening, photographs need to be taken and i’ll be there to see you through all of this before I wave goodbye!
Which Makeup Brands Do You Use?
All of our makeup artists on the team have worked for premium makeup brands such as MAC, BOBBI BROWN, NARS, CHARLOTTE TILBURY & BENEFIT so have built kits with their all their favourite products. Alongside these brands we are conscious that we need to cater for everyones individual needs and ensure we stock hypoallergenic, vegan and cruelty free brands such as ANASTASIA BEVERLY HILLS, ANTIPODES, BECCA, COLORPOP, DANESSA MYRICKS, DRUNK ELEPHANT, EMBRYOLISSE, GLOSSIER, HOURGLASS, ILLAMASQUA, IT COSMETICS, JUVIAS PLACE, KIKO MILANO, KVD, MELT COSMETICS, MILK MAKEUP, NIP & FAB, NYX, SUVA BEAUTY, TARTE, THE ORDINARY, URBAN DECAY and ZOEVA. Other premium brands that can be seen in our kit are ESTEE LAUDER, FENTY BEAUTY, GIORGIO ARMANI, and LAURA MERCIER.
What Hair Products Do You Use?
All of our hair stylists on the team have worked with a range of different brands in salons. As with makeup, we need to cater for everyones individual needs and ensure we stock hypoallergenic, hair type specific, vegan and cruelty free brands, so have built kits with products from CANTU, COLORWOW, DESIGN.ME, GOT2BE, KERASTASE, OLAPLEX, OUAI, SCHWARZKOPF PROFESSIONAL and TIGI.
If I Don’t Have Harriet Booked For My Wedding Day, Do I Deal Directly With My Makeup Artist And Hairstylist?
In the event that Harriet is fully booked on your wedding day and you have chosen to book with one of our team members, once the initial non refundable deposit has been paid, all your details to the relevant artist and your booking will be transferred over to them so you will correspond with them directly.
When Harriet created a team, she didn’t want to loose touch with the brand she had created, and liked to ensure every tiny detail is covered between the first point of contact right up until she received your professional photos months after the wedding, so she will always be on the end of an email if you need her. Our Brides satisfaction of the customer service they receive from the team at Lucille & Co is extremely important to her.